Experience Design Architect

📋 Description

• Develop strategies for user experiences and information architecture of AI-powered capabilities, including assistants, agent-based workflows, and intelligent automation

• Create models, hierarchies, and mental models to enhance the understanding and usability of AI behavior

• Implement scalable patterns for organizing and presenting AI-driven information and actions

• Lead the design of onboarding and learning experiences to clarify system capabilities and outcomes

• Identify and address fragmentation and inconsistencies in AI experiences to ensure architectural alignment

• Utilize prototypes, models, and scenarios to test and communicate experience and architecture decisions

• Collaborate with product, engineering, and AI teams to align system architecture and user-facing structures

• Conduct cross-functional sessions to establish AI interaction principles, agent behavior, and experience standards

• Ensure quality user experiences through reviews and delivery cycles focusing on usability, clarity, and customer confidence

• Mentor designers and enhance organizational fluency in designing effective AI experiences

⛳️ Requirements

• Minimum of 10 years of experience in user experience, product, interaction, or service design, or a related field

• Demonstrated experience in designing AI-powered product functionality, such as AI assistants, agent-based workflows, and intelligent systems

• Solid understanding of how AI system behavior impacts user mental models, trust, and adoption

• Proven track record in defining experience architecture and aligning multiple teams

• Ability to effectively communicate complex system behavior to diverse audiences, including executives

• Extensive experience applying user-centered design practices to complex problems

• Strong facilitation skills and experience in leading cross-functional decision-making processes

• Capability to translate technical complexity into clear, user-centered structures and flows

🏝️ Benefits

• Comprehensive health and financial benefits

• Generous time-off policies

• Emphasis on everyday wellness initiatives