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• Act as the primary strategist and trusted consultant for clients seeking digital-first or web-centric solutions.
• Guide clients through the entire process from discovery to strategic planning, execution, and long-term evolution of websites and digital platforms.
• Lead discussions on UX/UI design, content strategy, platform development, technical integrations, and digital analytics.
• Translate business objectives into concise digital briefs, internal assignments, and strategic advice for internal teams.
• Ensure high client satisfaction, manage risks proactively, and drive retention and growth opportunities.
• Supervise intricate web redesigns, UX enhancements, platform upgrades, and advanced web projects.
• Drive UX strategy, information architecture, accessibility (WCAG), performance optimization, and SEO enhancements.
• Shape and oversee strategic web maintenance programs focusing on measurable digital growth and innovation.
• Offer strategic guidance and supervision for client implementations utilizing platforms like Webflow Enterprise, WordPress, Salesforce, HubSpot, GA4, and Looker.
• Lead integration planning for CMS, CRM, analytics dashboards, advocacy tools, and marketing automation systems.
• Collaborate effectively across various teams to ensure strategic alignment and flawless project delivery.
• Develop scalable processes, best-practice playbooks, testing frameworks, and performance-tracking methodologies to support client success.
• Contribute to the evolution of digital services at Social Driver, defining new client-focused offerings for web optimization, UX enhancement, analytics, and strategic web maintenance.
• Stay updated on industry trends, data privacy standards, accessibility compliance, digital analytics advancements, and innovative platform solutions.
• Represent Social Driver's expertise internally and externally, contributing thought leadership and enhancing the agency's reputation.
• Enhance client retention and satisfaction through strategic and scalable digital solutions.
• Drive successful launches and growth of complex website redesigns, UX projects, and multi-year digital strategies.
• Demonstrate measurable enhancements in client website performance, stakeholder engagement, SEO visibility, and overall analytics.
• Elevate Social Driver's industry standing and client satisfaction through strategic counsel and exceptional digital outcomes.
• Minimum 7 years of senior experience in digital strategy, UX, technical consulting, or web engagement leadership.
• Proficiency with CMS platforms like Webflow and WordPress, CRM platforms (Salesforce, HubSpot, EveryAction), analytics tools (Google Analytics 4, Looker), and marketing automation systems.
• Track record of leading large-scale web redesigns, platform modernizations, and long-term digital relationships.
• In-depth knowledge of SEO best practices, user experience principles, accessibility standards (WCAG), information architecture, and digital performance optimization.
• Strong communication skills, strategic thinking, and experience managing high-level client relationships and cross-functional teams.
• Ability to translate technical requirements into understandable strategic directions for both technical and non-technical stakeholders.
• Entrepreneurial mindset, success in driving client digital growth, and ability to work independently while collaborating with teams.
• Excellent project management skills, ability to prioritize, meet deadlines, and work in a fast-paced environment.
• Proficiency in presentation software (Google Slides), project management tools (e.g., Asana), and time tracking software.
• Curious, collaborative, adaptable, and comfortable in a mission-driven, high-performing culture.
• Solution-oriented mindset, exceptional listening skills, and high emotional intelligence in client relationships and internal collaboration.
• Flexible PTO
• 401k
• Continuing education
• Phone reimbursement
• Medical, dental, and vision
• Short-term/long-term disability
• Bike-share membership
• Flexible work schedules including "Fast Lane" and "No Meeting Fridays"
• Great colleagues
