Remote Jobs
Post a Job
• Take charge of end-to-end service orchestration, change management, and enhancing member experiences
• Lead the development and execution of omni channel experiences by aligning with business strategy and collaborating with partners across the organization
• Define and manage roles and responsibilities related to delivering exceptional experiences
• Collaborate with business teams to co-create portfolios of work and ensure desired outcomes
• Provide expertise in experience design, including consumer research, prototyping, and journey orchestration
• Build strong partnerships with the business through efficient portfolio management systems
• Implement proven experience design approaches across all delivery channels to drive organizational success
• Direct various analysis activities related to business, organizational processes, and member experience research
• Guide teams in experience analytics, journey analysis, and developing stakeholder maps and personas
• Lead the development of experience strategies, business cases, vision, and content strategy
• Must have 15+ years of strategic design leadership experience with centralized design teams
• Demonstrated leadership in experience design or a related field
• Ability to build strong partnerships and demonstrate emotional intelligence with business partners
• Expertise in consumer research, process improvement, change management, and strategy development
• Strong background in designing and scaling experience solutions across multiple channels
• Excellent communication, collaboration, and stakeholder management skills
• Advanced analytical and strategic thinking abilities
• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Generous time off including paid time off, company holidays, volunteer time off, and paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Various other opportunities for personal and professional growth
