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• Spearhead the creation of engaging and evidence-based training programs using your expertise in simulation-based healthcare education.
• Supervise a team of instructional designers and collaborate with both internal and external partners to elevate staff performance and quality through innovative learning solutions.
• Coordinate various training and educational initiatives for Contact Center employees.
• Design and execute instructional strategies aligned with educational objectives and regulatory requirements.
• Promote the adoption of simulation-based learning throughout training programs.
• Guide and support a team of instructional designers in their professional development.
• Utilize instructional design frameworks tailored to healthcare professionals to create training materials and aids.
• Ensure content adheres to guidelines, standards, and protocols.
• Harness technologies like VR/AR, manikin-based simulations, and virtual Contact Center environments to develop high-fidelity simulations and interactive learning experiences.
• Supervise multiple vendor projects to ensure their alignment with Contact Center training objectives and timely delivery.
• Manage budgets, timelines, and vendor relationships effectively.
• Establish metrics for evaluating learning outcomes, performance, and return on investment.
• Analyze feedback and performance data to enhance learning experiences and provide reports and recommendations to management.
• Stay informed about trends in healthcare education, simulation technology, and instructional design.
• Minimum of 2 years in a leadership role
• Proficiency in simulation-based education tools like SimTrain or Zenerate
• Previous experience in a fast-paced work environment
• Background in Contact Center operations
• Bachelor’s degree in a related field or equivalent work experience
• 5+ years of training experience within the relevant department, preferably in a managed care/insurance setting
• Familiarity with computer-based training tools, vendors, and technology-driven training platforms
• Knowledge of training methodologies, adult learning styles, and evaluative methodologies for measuring training impact and ROI
• Prior experience leading cross-functional teams or managing projects, including staff hiring, training, and performance management
• Competitive salary
• Health insurance coverage
• 401K and stock purchase options
• Tuition reimbursement program
• Generous paid time off and holidays
• Flexible work arrangements including remote, hybrid, field, or office schedules
