Principal Product Designer, User Engagement

📋 Description

• Develop and implement a strategic vision for engagement within Upstart's ecosystem, creating a range of experiences that enhance user interactions and drive opportunities for growth.

• Prioritize user experience, designing intuitive and rewarding interactions that foster trust and boost customer lifetime value. Collaborate with research, marketing, and data teams to ensure user-centric solutions.

• Conduct large-scale experiments to optimize user engagement, leveraging data-driven insights to identify effective strategies. Align stakeholders around key objectives to drive activation, retention, and ongoing engagement.

• Collaborate with various teams to create a seamless user experience across Upstart's suite of products, aligning engagement initiatives with company objectives.

• Make informed decisions balancing long-term goals with immediate needs, shaping a roadmap that drives measurable impact and sustainable growth.

⛳️ Requirements

• Minimum of 10 years experience in designing and launching high-quality digital products, with a proven track record of enhancing user engagement and retention.

• At least 2 years of experience in designing for growth, engagement, or post-acquisition experiences in consumer products.

• Strong portfolio showcasing exceptional product thinking, behavioral insights, and end-to-end execution across multiple platforms.

• Proficient in experimentation, A/B testing, and data-driven design iteration.

• Excellent collaboration skills with the ability to influence senior product and engineering stakeholders.

• Proficiency in Figma and research tools, with expertise in UX and visual systems design.

• Ability to translate complex user needs and business goals into clear, scalable design solutions.

• Experience in mentoring and guiding design talent to enhance craft and cross-functional impact.

🏝️ Benefits

• Competitive Compensation (base + bonus & equity)

• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions

• 401(k) with 100% company match up to $4,500 and immediate vesting

• Employee Stock Purchase Plan (ESPP)

• Life and disability insurance

• Generous holiday, vacation, sick and safety leave

• Supportive parental, family care, and military leave programs

• Annual wellness, technology & ergonomic reimbursement programs

• Social activities including team events, employee resource groups, and catered lunches

• Snacks & drinks provided when working in offices