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• Develop and enhance the comprehensive UX vision, principles, and key experiences for consumer-oriented web products.
• Evaluate user requirements, technical possibilities, and limitations to determine the optimal design approach within project timelines and budget constraints.
• Lead collaborative efforts with engineering, analytics, product, content, and marketing teams to ensure seamless experiences.
• Advocate for design systems, reusable patterns, and scalable component frameworks in collaboration with engineering departments.
• Implement AI-driven UX patterns like personalization, conversational interfaces, and agent-supported journeys.
• Conduct competitive research, heuristic evaluations, and user studies to identify opportunities and pain points.
• Develop journey maps, personas, storyboards, and frameworks linking user behaviors to business goals.
• Establish measurable UX success metrics and guide teams towards data-driven decision-making.
• Research user behavior across web platforms to understand navigation, discovery, and content consumption.
• Create and manage sitemaps, user flows, IA models, and navigation structures.
• Define taxonomy, metadata standards, and content hierarchies for consistency across digital touchpoints.
• Present insights, design strategies, and recommendations to senior leadership, including VP- and GM-level executives.
• Influence roadmaps and planning processes through frameworks and best practices.
• Foster a design-centric culture focused on experimentation, data insights, and user-centric approaches.
• Establish accessibility, performance, usability, and content quality standards.
• Develop and maintain design governance resources such as pattern libraries, UX guidelines, and operational playbooks.
• Collaborate with operations and vendor management to ensure external agencies deliver high-quality, UX-aligned work.
• Bachelor’s degree in Computer Science, Human-Computer Interaction, Design, or a related technical field.
• Over 10 years of UX/UI design experience focusing on web-based digital products.
• Proficiency in user research, information architecture, design systems, and responsive UI development.
• Demonstrated expertise in data-driven and hypothesis-driven design methodologies.
• Experience working in cross-functional settings with engineering, analytics, and product teams.
• Strong communication and presentation skills, particularly when engaging with leadership.
• Ability to translate complex requirements into intuitive interface designs.
• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development
