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• Spearhead the implementation and delivery of an innovative user experience in the Response Management sector, utilizing AI and machine learning to achieve significant results for our clientele
• Refine, outline, and execute our Experience Strategy, establishing and upholding a superior standard of experience excellence throughout
• Work closely with the Product Management, Engineering, Data Science & AI, Product Marketing, Customer Experience, and Sales teams to introduce a top-tier experience for our clients and effectively communicate it to the market
• Act as a vocal advocate for the customer - championing our users and promoting Loopio’s customer-centric approach
• Provide guidance and backing to Loopio’s Product Design and Research team - offering mentorship, assistance, and avenues for professional growth
• Develop, enhance, and propel our Product Design and Research procedures and traditions
• Serve as the representative of Product Design and Research - ensuring the entire organization understands the essence of Product Design and its significance at Loopio
• Lead our current team in creating a valuable, user-friendly, and visually appealing product that resonates with customers!
• Emphasize team retention and aid in recruitment and performance support as necessary throughout the contract period
• Experience in overseeing a dispersed team is advantageous!
• Possess 7+ years of Product Design and Research expertise
• Hold a leadership position in Product Design within a rapidly growing SaaS company for at least 5 years (extra points for managing Researchers and/or a Research practice!)
• Display strong leadership qualities and management ethics that align with our core values of Grit, Curiosity, Candour, Mastery, and Support
• Experience leading Product Design in a B2B SaaS company
• Bonus: Proficiency in delivering B2C products at scale and refining them based on consumer requirements
• Proficiency in working in a scrum/agile setting with integrated designers and researchers
• Ability to strike a balance between design ideals and practicality, understanding when to adhere to a design principle and when to be adaptable or take efficient shortcuts
• Possess a scientific approach when validating designs: Familiar with the steps necessary to objectively confirm design hypotheses and driving this process forward
• Background in both generative and evaluative design research practices (and the ability to discern when to utilize each + ensuring research insights are reflected in the experience)
• Comprehensive health and wellness benefits from day 1️⃣ at Loopio to enhance your physical and mental well-being
• Equipped for remote work with a MacBook laptop 🍏, a monthly phone and internet stipend, and a work-from-home allowance to set up your home office
• Continuous support for your development through feedback and regular 1-on-1 sessions with your manager
• Opportunities to enhance 🪄 your skills and explore your creativity, with a dedicated professional mastery allowance for further learning support! Encouragement for experimentation and innovative thinking to drive business success
• Join a nurturing culture that has thoughtfully created avenues for connections in a remote-first setting
• Engage in 🎤 town halls, AMA (Ask-Me-Anything) sessions, and quarterly celebrations to acknowledge achievements and milestones as #oneteam!
