Learning Experience Designer

📋 Description

• Deputy is a leading global SaaS company specializing in remote-first workforce management. With offices in Sydney, Melbourne, San Francisco, and London, along with a distributed team across the United States, our platform caters to over 1.5 million workers and 375,000 workplaces spanning 100+ countries. We have garnered support from prominent global investors and recently attained Unicorn status.

• At Deputy, we are revolutionizing the world of work by empowering 80% of the global workforce – hourly workers. From baristas to nurses, cleaners to delivery drivers, and florists to factory workers, these dedicated individuals are the backbone of our society. While most workplace technologies have traditionally focused on desk-bound employees, Deputy is reshaping the frontline experience. Businesses using Deputy witness enhanced profitability, compliance, and productivity, while their workforce becomes more engaged and content.

• If you are passionate about prioritizing people-centric solutions and driving the success of businesses and their teams, come join us at Deputy and make a meaningful impact!

• The Role

• As a Learning Experience Designer at Deputy, your responsibilities will involve designing, maintaining, and testing in-product learning experiences. Leveraging your expertise in Adult Learning, Instructional Design, and user onboarding, you will strategically design, develop, and test effective user journeys using tools like WalkMe.

• These guided experiences play a crucial role in converting free trials, simplifying account setup, providing timely support, and enhancing product adoption. A profound understanding of agentic AI's capabilities is essential, as the learning experiences you create will integrate with and optimize these AI functionalities.

• Succeeding in this role requires exceptional communication skills, strong technical acumen, and a commitment to data-driven decisions and continuous optimization to achieve desired outcomes.

⛳️ Requirements

• Solid background in Instructional Design, UX, and Adult Learning, with experience in Digital Adoption Platforms such as WalkMe (preferred), Pendo, or Whatfix.

• Proficiency in HTML, CSS, and jQuery selectors.

• Practical knowledge of agentic AI and AI chatbots for support.

• Keen attention to detail for accurate technical implementations and clear communication.

• Ability to independently manage diverse projects involving multiple stakeholders.

• Embraces ambiguity and is enthusiastic about learning and experimentation.

🏝️ Benefits

• Enjoy a flexible remote-first work policy (including a work-from-home stipend for a conducive home setup!)

• Participate in our Employee Share Ownership Plan (ESOP) and own a stake in Deputy

• Take advantage of paid parental leave to support your family

• Benefit from 401k contribution matching to secure your financial future

• Access mental health support through Spring Health

• Comprehensive health benefits package

• Utilize our commuter reimbursement program

• Additional leave days, including 20 PTO days, study support, celebration days, and volunteering opportunities

• Engage with our global working groups focused on collaboration, inclusion, and connection