Learning Experience Designer

📋 Description

• Serve a critical role in understanding customer needs and transforming them into training resources

• Report to the Learning Experience Designer Manager

• Responsible for design, development, delivery, management, and measurement of training curriculum

• Utilize latest technology to enhance contact center associates' experience

🎯 Requirements

• At least 3 years of experience in designing and developing e-learning

• Leveraging Articulate Storyline or similar tools

• Applying Adult Learning Theory

• Implementing knowledge management strategies to ensure accessible and well-structured content

• Strong technical writing skills to develop clear, concise, and effective learning materials

• Strong organizational skills

• Ability to manage priorities in a fast-paced, time-critical environment

• Familiarity with task management tools

• Experience in learning data analysis to assess behavioral and business impact of training programs

• Excellent English written and verbal communication skills, technical writing, and presentation/facilitation abilities

• Proven ability to work in diverse teams

• Strong eye for detail and adherence to processes

• Availability to work during US time zones

🏖️ Benefits

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• A great compensation package and performance bonus opportunities

• Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)