Product Designer

📋 Description

• We are seeking a Product Designer to join the Digital Experience team of a major European airline.

• This role will be responsible for designing and optimizing experiences that drive customer retention, engagement, and loyalty.

• Ensuring that all digital communications (profile, loyalty & emails) are consistent, accessible, and aligned with the brand.

• Designing end-to-end user profile flows and loyalty program journeys, optimizing the experience at every touchpoint.

• Creating and maintaining transactional and marketing emails, ensuring brand consistency, usability, and design best practices.

• Collaborating with business analysts, copywriters, and developers to iterate solutions in an agile and effective manner.

• Conducting benchmarking and user research to identify improvements in retention and engagement flows.

• Ensuring the accessibility and adaptability of solutions across different devices and channels.

• Contributing to the Design System, ensuring visual and functional consistency in shared components.

⛳️ Requirements

• 3+ years of experience in digital product design (UX/UI).

• Portfolio with strong examples of customer-oriented experiences: profiles, loyalty programs, or digital communications.

• Practical experience in email design (transactional and marketing) and responsive environment adaptation.

• Proficiency in Figma and experience working with Design Systems.

• Collaboration and communication skills, with the ability to work with multidisciplinary teams.

• Proactive mindset, attention to detail, and strong focus on user needs.

• Basic knowledge of HTML/CSS and experience working with development teams is a plus.

• Soft Skills

• Ability to empathize with end users and translate insights into effective solutions.

• Ability to defend and communicate ideas clearly to different audiences.

• Open and flexible attitude to learning and growing in an agile and constantly evolving environment.

🏝️ Benefits

• Permanent contract with Multiplica.

• 100% remote work, only in Spain (HQ offices in Barcelona).

• Competitive salary.

• Health insurance with ALAN (DKV).

• Flexible compensation (Cobee).

• 23 days of vacation.

• Company-provided work equipment.

• Access to courses and continuous training programs.