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• Shape the design of messaging across various platforms at Ada, ensuring a seamless and consistent user experience.
• Define the future of AI-driven support interactions by creating innovative and engaging communication patterns for chat, mobile, and social channels.
• Develop interaction patterns that blend UI design with language-driven responses, focusing on accessibility, responsiveness, and system behavior.
• Collaborate closely with customers and internal teams to gather insights, test new messaging approaches, and iterate rapidly to enhance user experience.
• Translate complex problems into structured flows and prototypes that guide product development and decision-making processes.
• Minimum 3 years of experience in product design, with a focus on complex, systems-driven products.
• Strong skills in interaction and visual design, balancing form and function with precision and thoughtfulness.
• Ability to design for system functionality, focusing on patterns, behaviors, and modularity.
• Comfortable navigating ambiguity, defining problem spaces, and extracting valuable insights from uncertain situations.
• User-centric approach to design, prioritizing trust, clarity, and user agency in AI-driven interactions.
• Effective communicator, able to collaborate with cross-functional teams and convey ideas through storytelling and clear rationale.
• Outcome-driven mindset, measuring success based on user experience clarity, system quality, and customer impact.
• Unlimited Vacation: Take time off as needed for rejuvenation.
• Comprehensive Benefits: Enjoy extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Invest in your well-being and lifestyle with this empowering benefit.
• Employee & Family Assistance Plan: Access resources to support you and your loved ones.
• Flexible Work Schedule: Maintain a healthy work-life balance with this option.
• Remote-First, In-Person Friendly: Choose to work from home or at the local hub.
• Learning & Development Budget: Invest in your long-term growth and skill development.
• Work from Home Budget: Receive support and tools for a productive remote work experience.
• Access to Cutting-Edge AI Tools: Utilize top-notch AI technology stack in your work.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Be part of the cutting-edge innovation in AI, shaping the future of technology.
