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• Become a part of the Product Design team comprising over 25 designers, researchers, and design leaders spread across six continents within a fully remote R&D setup.
• Shape the usage and billing experience of Grafana Cloud to provide customers with a clear understanding of their historical, current, and projected usage and spending.
• Design a unified interface that merges various product billing models into a coherent, transparent view that fosters user confidence.
• Enable customers to analyze spending, optimize consumption within budgets, and extract maximum value from Grafana Cloud.
• Gain in-depth knowledge of the product domain, customer profiles, use cases, and workflows to create personalized, role-specific experiences.
• Lead measurable iterative enhancements, balancing business priorities, customer feedback, and technical considerations in delivery.
• Collaborate extensively with cross-functional teams like engineering, product management, technical writing, and fellow Product Design members.
• Document user requirements, pain points, design strategies, UX decisions, and detailed feature designs.
• Conduct research and contribute to both qualitative and quantitative research initiatives involving researchers, customers, and the Grafana user community.
• Mentor and guide other designers while contributing to the growth and operational strategies of the Product Design team.
• Possess at least 7 years of relevant design experience focusing on B2B/enterprise software products, particularly tools and services geared towards developers or technically savvy users.
• Showcase a portfolio of impactful designs for complex products executed in a dynamic work environment.
• Demonstrate experience in conducting qualitative research in intricate fields, establishing empathy with users and understanding their needs and pain points even in dissimilar contexts.
• Ability to make design choices that effectively balance business objectives, product priorities, user feedback, research insights, and technical considerations.
• Collaborate seamlessly with diverse teams across various locations and time zones to iteratively launch and refine products while maintaining the overarching design vision.
• Exhibit attention to detail and a willingness to delve into a complex, highly technical product landscape.
• Experience working in a fully remote, fast-paced environment that promotes openness, transparency, and individual autonomy.
• Enjoy a 100% Remote, Global Culture fostering collaboration and shared goals among a diverse talent pool.
• Engage in impactful work within a growing and evolving organization.
• Experience transparent communication with open decision-making processes and regular company-wide updates.
• Embrace innovation with autonomy and support to experiment and deliver outstanding work.
• Be part of a community-driven, open-source culture that influences our work ethos.
• Work in a high trust, low ego environment that values outcomes over appearances.
• Explore defined career growth opportunities to advance your professional journey.
• Benefit from approachable leadership that is transparent, engaged, and relatable.
• Join a team of passionate individuals dedicated to their work and supportive of each other.
• Participate in in-person onboarding to integrate seamlessly with the team and understand the company's operations.
• Maintain a work-life balance with a global annual leave policy and dedicated Grafana Shutdown Days.
• Enjoy the inclusion of Restricted Stock Units (RSUs) in your benefits package.
