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• Assist customers in taking action, managing costs, and optimizing spending
• Transform research and data into user-friendly experiences that simplify complexity
• Create communication and visuals to aid customers in understanding their billing statements
• Customize experiences for various target audiences, encompassing multiple user viewpoints
• Collaborate with colleagues and leaders from diverse departments to ensure cohesive product design
• Prioritize impactful delivery while considering business objectives, customer needs, and technical constraints
• Document user requirements, design strategies, UX trade-offs, and detailed feature enhancements
• Conduct research and contribute to both quantitative and qualitative research endeavors
• Develop expertise in product domain, mentor team members, and contribute to the growth of the design team
• Minimum of 7 years of design experience focusing on B2B/enterprise software products, particularly for technical users
• Strong portfolio showcasing successful designs for complex products in a fast-paced environment
• Proficiency in conducting qualitative research, understanding user needs, and aligning with business objectives
• Ability to collaborate with teams across different locations and time zones to enhance product offerings
• Detail-oriented with a willingness to learn about intricate technical product landscapes
• Experience working in a remote setting, emphasizing transparency, communication, and autonomy
• Excellent remote communication, collaboration, and relationship-building skills
• Must be based in the United States (Eastern time zone)
• Bonus points for experience in finance-related design, technical domain understanding, or observability knowledge
• Bonus points for aiding design teams and enhancing organizational impact
• Fully remote position with a global team culture
• Ownership in Grafana Labs' success through Restricted Stock Units (RSUs)
• Generous annual leave policy with dedicated shutdown days
• In-person onboarding process
• Career growth opportunities and development pathways
• Transparent communication and accessible leadership
• Chance to work in an innovative, scaling organization
