Senior Product Designer, Cost Management and Billing

📋 Description

• Assist customers in taking action, managing costs, and optimizing spending

• Transform research and data into user-friendly experiences that simplify complexity

• Create communication and visuals to aid customers in understanding their billing statements

• Customize experiences for various target audiences, encompassing multiple user viewpoints

• Collaborate with colleagues and leaders from diverse departments to ensure cohesive product design

• Prioritize impactful delivery while considering business objectives, customer needs, and technical constraints

• Document user requirements, design strategies, UX trade-offs, and detailed feature enhancements

• Conduct research and contribute to both quantitative and qualitative research endeavors

• Develop expertise in product domain, mentor team members, and contribute to the growth of the design team

⛳️ Requirements

• Minimum of 7 years of design experience focusing on B2B/enterprise software products, particularly for technical users

• Strong portfolio showcasing successful designs for complex products in a fast-paced environment

• Proficiency in conducting qualitative research, understanding user needs, and aligning with business objectives

• Ability to collaborate with teams across different locations and time zones to enhance product offerings

• Detail-oriented with a willingness to learn about intricate technical product landscapes

• Experience working in a remote setting, emphasizing transparency, communication, and autonomy

• Excellent remote communication, collaboration, and relationship-building skills

• Must be based in the United States (Eastern time zone)

• Bonus points for experience in finance-related design, technical domain understanding, or observability knowledge

• Bonus points for aiding design teams and enhancing organizational impact

🏝️ Benefits

• Fully remote position with a global team culture

• Ownership in Grafana Labs' success through Restricted Stock Units (RSUs)

• Generous annual leave policy with dedicated shutdown days

• In-person onboarding process

• Career growth opportunities and development pathways

• Transparent communication and accessible leadership

• Chance to work in an innovative, scaling organization