Senior Product Designer - Digital Member Experience

📋 Description

• Transform unmet user needs into successful product launches through solid research and intuitive and engaging design solutions

• Partner with Product and Design to conduct continuous discovery, and document member journeys to be shared and championed across the company

• Proactively raise ideas and propose designs with the goal of continuously elevating the digital experience

• Create low and high-fidelity mockups, applying user-centered principles

• Test designs with users to evaluate efficacy and usability prior to development

• Contribute to shared repositories of research findings and design rationales

• Collaborate with engineers to determine feasibility of designs, advocating for best practices while evaluating tradeoffs and ensuring a smooth flow of production work

• Maintain and evolve Progyny’s design system, ensuring all designs and components are consistent and easily accessible

• Work cross-functionally with data, member services and commercial teams to communicate design decisions and ensure design strategy aligns with overall company goals

• Stay current with new UX techniques and ensure designs decisions are based on industry best practices

🎯 Requirements

• 7+ years of experience working in mobile and web product design

• Online portfolio demonstrating your UX design process, from user research, through design solutioning and refinement activities

• Bachelor’s or Master’s degree in design, Human-Computer Interaction, or equivalent professional experience

• Expert level Figma skills

• Experience leading structured ideation sessions (ex: IDEO models)

• Familiarity with user experience research models and where to apply pragmatically to inform delivery efforts (ex: Cooper personas, Heuristics evaluations, prototyping, etc.)

• Experience in analytic models for system/user impact effectiveness and applicability/limitations (A/B testing, conjoint analysis, NPS, TURF, etc.)

• Strong understanding of agile workflows, systems and tools (e.g. JIRA, Confluence, etc.)

• Excellent project management skills, taking ownership to prioritize projects and ensure deliverables are completed on time

• Strong communication skills and empathy, along with the ability to work independently

• Data driven and highly analytical

• Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems

• Experience in continuous discovery habits

• Experience in the healthcare field (health insurance preferred)

• Branding and/or illustration skills desirable

🏖️ Benefits

• Paid family and parental leave

• Fertility and family building benefits (including egg freezing, IVF, and adoption support)

• Family care fund and Parents’ Employee Resource Group

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Company social events

• Flex days (3 days a week in the office)

• Onsite meals and snacks for employees reporting into our NY office