Senior Product Designer II, Customer Journey

📋 Description

• Responsible for defining, designing, and overseeing experiences across the platform to ensure coherence and eliminate silos.

• Contribute to the development and enhancement of design systems, establishing standards, and addressing issues related to consistency, scalability, and accessibility.

• Explore, create, and test AI and automation solutions for customer features, predictive tools, and design workflow improvements.

• Cultivate strong partnerships with Product Managers, Engineers, UX Researchers, and Content Designers.

• Establish success metrics, validate with analytics and insights, and continuously iterate to enhance user value and business outcomes.

⛳️ Requirements

• Demonstrated expertise in Product Design Craft, evident through a portfolio showcasing craft depth, systems thinking, and tangible impact on users and business, particularly in complex or scalable environments.

• Proven track record of collaborative leadership, influencing outcomes by fostering trust, alignment, and advocating for user-centric solutions.

• Strong ability in systems thinking and scaling, with a passion for designing experiences that evolve alongside customer and business needs.

• Comfort with ambiguity, proactive approach to change, and curiosity about AI and automation technologies.

• Possess a growth mindset, with a genuine commitment to continuous learning, knowledge sharing, and personal and team development.

🏝️ Benefits

• Collaborate on shaping the future of data, AI, and unified cross-product experiences.

• Enhance team skills, mentorship opportunities, feedback sharing, and contribute to shaping the future of the Product Platform at HubSpot.