Senior Product Designer

📋 Description

• Collaborate with product management, engineering, design peers, and key stakeholders

• Craft, run, and synthesize user research sessions with your PM partner to inform long-term and near-term decisions

• Create prototypes, flows, and mockups that help your team align on the direction and deliver an amazing product

• Inform product strategy and future vision-setting for the team and broader product

• Help the team tell a compelling story of the product and where it is heading

• A few projects you could be working on:

• Helping customer support heroes gain the context they need to provide incredible support

• Imagining how Gladly can be more intuitive for first-time and long-time users

• Making consumers’ lives easier with personalized and friendly service, whether provided by AI or heroes

• Exploring new ways to build trust and coach AI to deliver great service and foster loyalty

🎯 Requirements

• Have 4+ years of experience as a product designer

• Are able to work independently and with a fair amount of ambiguity, while also building in feedback loops and bringing collaborators along

• Communicate your thoughts, process, and goals clearly with a range of audiences

• Know what great visual and interaction design looks like, and care about delivering that in your work

• Love tackling hard problems and coming up with powerfully simple solutions

• Nice to haves:

• Experience with B2B products

• Experience with AI design and products

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits

• Generous paid time off, parental leave, and home office stipends

• A fully remote work environment with opportunities for in-person team gatherings

• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive