ServiceNow Experience Design Consultant

📋 Description

• Seeking: Experience Design Consultant

• Responsible for supporting and creating best-in-class ServiceNow employee experiences.

• Understand technical, complex use cases with the EX team to aid in the support and delivery of determined design solutions

• Understand and document client-specific experiences customers will encounter

• Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user

• Create training and support materials for client deliverables and internal documentation

• Unit testing: work closely with developers to ensure the design specifications are feasible and implemented as intended

• Work with cross-functional client teams throughout the engagement lifecycle

• Effectively communicate recommendations to developers and other key stakeholders

• Address and adapt to client and business needs

🎯 Requirements

• 5-7 years experience with the ServiceNow platform (In any capacity ie. HR, ITSM, Change, Problem)

• Public Trust Clearance

• 2-4 years of experience building and managing knowledge bases or process documentation

• Ability to translate client requirements into acceptance criteria

• Ability to support multiple initiatives for a wide range of clients

• Experience working within a technology platform or design system with well-defined constraints

• Ability to articulate and champion design solutions proposed by Sr Experience Design Consultants

• Outstanding written and verbal communication skills, and ability to present work to and lead design discussions with executives and large groups

• Problem-solving skills to determine solutions to user interface challenges

• Strong attention to detail and organized

• Perform in a fast-paced, dynamic design process under minimal supervision

• Strong meeting facilitation skills and effective solicitation of Customer Engagement

• Effective multi-tasking and time management skills with a determined focus on prioritizing tasks

🏖️ Benefits

• Competitive Health Benefits

• 401(K) with a 3% contribution

• Home Office and Fitness Reimbursement

• Vacation and Volunteer time

• World Class co-workers with extensive ServiceNow experience

• Continuous learning culture