Staff Product Designer, HR Experiences

📋 Description

• Responsible for designing and enhancing conversational UI and messaging experiences on various web and mobile platforms.

• Utilize data-driven insights to shape product experiences and enhance user engagement.

• Engage in research activities with customers, particularly those in the gig economy, to understand their needs and develop tools that foster connectivity.

• Collaborate with cross-functional teams to iterate on AI-driven customer support and concierge experiences.

• Ensure that user experience aligns with the company's vision while considering scalability for future market expansion.

• Contribute to both long-term planning and near-term product development, balancing strategic vision with execution.

⛳️ Requirements

• Must have 8+ years of experience in product design, with a focus on conversational UI, messaging platforms, or AI-driven customer support.

• Demonstrated track record in designing cross-platform conversational AI experiences for various types of applications.

• Ability to create various user flows and workflows for internal tooling experiences.

• Experience in scaling products in B2B or B2C environments, particularly in mid-stage growth companies.

• Strong research and customer empathy skills, with a background in designing tools that facilitate connections between people.

• Must be able to navigate ambiguity and adjust scope as user base expands, while balancing short-term execution with long-term vision.

• Familiarity with service design methods such as journey mapping and blueprinting to drive strategic product decisions.

• Excellent collaboration and communication skills, with the ability to work independently or cross-functionally to align design, engineering, product, and data teams.

🏝️ Benefits

• Health insurance

• 401(k)s

• Expert HR

• Team management tools