Staff Product Designer - HR Experiences

📋 Description

• Join Gusto in their mission to empower a better life through work.

• As a Staff Product Designer, you will be instrumental in shaping the strategic direction of an emerging product, focusing on designing conversational UI and messaging experiences that foster meaningful connections between individuals.

• Take charge of a significant segment of Gusto's product line, guiding the design process from conceptualization to implementation, and ultimately delivering AI-enhanced interactions.

• Contribute significantly to a newly established product division within Gusto's HR team, offering valuable insights to small business owners as they navigate complex HR issues.

• Be part of building a strategic, high-growth area right from its inception.

⛳️ Requirements

• Possess a minimum of 8 years of product design experience, with a specialized focus on conversational UI, messaging platforms, or AI-driven customer support solutions.

• Demonstrated expertise in designing cross-platform conversational AI experiences for various purposes, including internal tools, customer-facing support interactions, or AI applications.

• Proficient in conceptualizing and developing user flows and workflows for internal tooling systems.

• Experience in scaling early-stage products within B2B or B2C environments, particularly in Series B-C startups or mid-stage growth companies.

• Strong research and customer empathy skills, with a background in creating tools that facilitate connections among people, especially within consumer gig platforms, concierge services, or machine-mediated applications.

• Ability to navigate through ambiguity and adjust project scope as user base expands, striking a balance between short-term execution and long-term product vision.

• Familiarity with service design methodologies, such as journey mapping and blueprinting, to align stakeholders and steer strategic product decisions.

• Excellent collaboration and communication abilities, capable of working independently or in cross-functional teams to ensure alignment across design, engineering, product, and data departments.

🏝️ Benefits

• Health insurance provided by Gusto

• Access to 401(k)s

• Expert HR services available

• Team management tools offered

• Physical office locations in Denver, San Francisco, and New York