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• Join Gusto in their mission to empower a better life through work.
• As a Staff Product Designer, you will be instrumental in shaping the strategic direction of an emerging product, focusing on designing conversational UI and messaging experiences that foster meaningful connections between individuals.
• Take charge of a significant segment of Gusto's product line, guiding the design process from conceptualization to implementation, and ultimately delivering AI-enhanced interactions.
• Contribute significantly to a newly established product division within Gusto's HR team, offering valuable insights to small business owners as they navigate complex HR issues.
• Be part of building a strategic, high-growth area right from its inception.
• Possess a minimum of 8 years of product design experience, with a specialized focus on conversational UI, messaging platforms, or AI-driven customer support solutions.
• Demonstrated expertise in designing cross-platform conversational AI experiences for various purposes, including internal tools, customer-facing support interactions, or AI applications.
• Proficient in conceptualizing and developing user flows and workflows for internal tooling systems.
• Experience in scaling early-stage products within B2B or B2C environments, particularly in Series B-C startups or mid-stage growth companies.
• Strong research and customer empathy skills, with a background in creating tools that facilitate connections among people, especially within consumer gig platforms, concierge services, or machine-mediated applications.
• Ability to navigate through ambiguity and adjust project scope as user base expands, striking a balance between short-term execution and long-term product vision.
• Familiarity with service design methodologies, such as journey mapping and blueprinting, to align stakeholders and steer strategic product decisions.
• Excellent collaboration and communication abilities, capable of working independently or in cross-functional teams to ensure alignment across design, engineering, product, and data departments.
• Health insurance provided by Gusto
• Access to 401(k)s
• Expert HR services available
• Team management tools offered
• Physical office locations in Denver, San Francisco, and New York
