Learning Experience Designer

📋 Description

• Conduct audits on existing learning content for both internal and external audiences to pinpoint gaps, redundancies, and areas for alignment.

• Create engaging learning experiences with measurable outcomes, such as onboarding programs, product enablement, and feature education.

• Collaborate with Product, Enablement, and Success teams to establish learning objectives linked to business outcomes and adoption metrics.

• Establish content templates and design standards to ensure consistency and scalability across teams.

• Develop instructional design strategies for internal and customer programs, aligning learning paths with specific roles and lifecycle needs.

• Optimize knowledge ecosystems (Notion, Docebo, FreshDesk external Knowledge Base) to enhance searchability, accessibility, and connectivity of information.

• Design blended learning experiences incorporating live training, self-paced content, and microlearning modules.

• Integrate learning opportunities into existing workflows and tools in collaboration with cross-functional stakeholders.

• Drive the development of a unified knowledge and enablement infrastructure at Clutch, merging internal documentation and external education into a cohesive ecosystem.

• Utilize data, feedback, and learning analytics to assess impact, enhance experiences, and showcase ROI.

• Influence product education strategies by sharing insights from learners, training outcomes, and customer adoption trends.

• Act as an internal expert on best practices in learning design and provide mentorship in content creation and knowledge-sharing techniques.

⛳️ Requirements

• Expertise in Instructional Design: Demonstrated experience in creating engaging, outcome-focused learning programs based on modern adult learning principles.

• Skill in Learning Experience Architecture: Ability to design learning ecosystems that connect content, tools, and experiences for diverse audiences and delivery formats.

• Proficiency in Knowledge Management: Experience in organizing and governing internal and external documentation systems to ensure accuracy, accessibility, and alignment.

• Technical Skills: Comfort with LMS/CMS platforms (e.g., Docebo, Notion, FreshDesk) and content creation tools; quick adoption of new technologies.

• Collaboration Skills: Proven track record of collaborating with Product, Customer Success, and Go-To-Market leaders to align learning initiatives with business goals.

• Analytical Mindset: Ability to assess learning effectiveness using data, KPIs, and qualitative feedback to drive continuous improvement.

• Storytelling & Design Abilities: Strong communication and visual design skills to simplify complex information and make it engaging and impactful.

🏝️ Benefits

• Remote Work Flexibility: Enjoy the freedom of working remotely from anywhere, achieving a harmonious balance between personal and professional life.

• Memorable Off-Site Events: Twice a year, engage with colleagues in exciting locations to foster teamwork and innovative ideas.

• Generous Paid Time Off: Take advantage of flexible PTO days annually for relaxation and rejuvenation.

• Stock Options: Receive stock options as part of your compensation package, allowing you to have a stake in the company's success.

• Home Office Setup Budget: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Allowance: Enhance your personal and professional growth with a budget for work-related trips and co-working opportunities.

• Comprehensive Health Coverage: Prioritize your well-being with inclusive health and dental insurance plans.