Learning Experience Designer

📋 Description

• Engage with stakeholders and subject matter experts (SMEs) throughout our global Service & Sales division to identify and tackle crucial training requirements for individuals, teams, and the wider organization.

• Utilize advanced adult-learning principles and systematic instructional design methodologies to create innovative learning solutions.

• Update and create content and curricula that align with the competency models for each Service role.

• Manage medium- to large-scale content projects utilizing project-management tools.

• Develop microlearning, videos, job aids, simulations, and assessments.

• Produce dynamic Digital Adoption Assets through WalkMe for service support and change adoption initiatives.

• Lead the implementation of AI in the LXD process for scalable, future-ready learning solutions.

• Collaborate with multicultural, virtual teams to deliver high-quality solutions across regions.

⛳️ Requirements

• Demonstrated experience in call center learning and development

• Minimum of 2+ years developing self-directed learning content

• Proficiency in curating and creating learning content across ILT, VILT, and self-paced formats

• Familiarity with using Generative AI for video learning material creation (Synthesia or similar)

• Advanced Axonify skills, including topic/KLP design and analytics for content strategy

• Experience with WalkMe implementation for walkthroughs and campaigns

• Mastery of Articulate Storyline for interactive module creation

• Strong project management, stakeholder engagement, and storytelling abilities

• Thorough understanding of ADDIE/SAM and adult learning theories

• Background in evaluating training using frameworks like Kirkpatrick

• Ability to manage multiple priorities in a fast-paced, agile environment

🏝️ Benefits

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and diverse work environment