Senior Associate, Experience Design

📋 Description

• Engage in interviews and observations with patients, coaches, and clinicians to comprehend their needs and challenges.

• Analyze qualitative data to extract clear insights, themes, and journey maps.

• Assist in designing and testing prototypes, which includes developing conversation guides, digital tools, and workflows.

• Conduct feedback sessions and usability testing to refine designs based on input.

• Translate insights into recommendations for product, technology, and operations teams.

• Collaborate with colleagues in Population Health, Product, and Clinical Operations to ensure practical and scalable designs.

• Advocate for patients and frontline teams in the program design and delivery process.

• Document and share findings to foster a culture of learning and empathy within the organization.

⛳️ Requirements

• Minimum 3 years of experience in experience design, service design, UX research, or related fields.

• Bachelor’s degree in Design, Public Health, Psychology, Sociology, Anthropology, Human Factors, or related field; or equivalent practical experience.

• Strong passion for healthcare, social impact, and designing for vulnerable populations.

• Familiarity with human-centered design principles such as discovery, prototyping, and iteration.

• Strong communication and storytelling skills to articulate complex ideas clearly and effectively.

• Demonstrated curiosity, adaptability, and ability to work in structured and regulated environments.

• Background showcasing empathy, research skills, and systems thinking.

🏝️ Benefits

• Eligibility for a performance-based bonus of up to 10%.