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• Redesign the Provider Experience: Creating interfaces and workflows that streamline the process for clinicians to provide care, from initial assessment to treatment, fulfillment, and follow-up.
• Innovate EMR Design: Leading projects to update our internal EMR systems, making documentation and decision-making easier while ensuring clinical integrity and compliance.
• Align CX and Clinical Workflows: Collaborating with operations and CX teams to synchronize provider tools with patient interactions, promoting transparency and consistency throughout the care journey.
• Develop Scalable Design Systems: Establishing information architecture, interaction patterns, and design frameworks that span across EMR, pharmacy, and fulfillment environments.
• Foster Collaboration: Working closely with engineers, clinicians, and product managers to translate complex needs into user-focused designs.
• Advocate for End-to-End Experience Design: Ensuring seamless integration of provider workflows with patient systems, creating a unified ecosystem of care.
• Prototype, Test, and Refine: Validating solutions through feedback, research, and usability testing to enhance usability and clinical effectiveness.
• Promote UX Excellence: Championing design quality and influencing how design impacts operational and clinical strategies within the organization.
• 5+ years experience in UX or Product Design, preferably in healthcare, telehealth, or similar data-driven systems.
• In-depth understanding of provider workflows, EMR usage, patient communication, and clinical documentation navigation.
• Systems thinking ability to integrate various tools and user types into cohesive care experiences.
• Strong UX skills to simplify complex workflows into intuitive, elegant interactions.
• Proficient in Figma and prototyping tools with keen attention to detail.
• Proactive mindset with a bias towards action, comfortable in a fast-paced environment, and adept at collaborating with diverse teams.
• Technical proficiency to collaborate with engineers on data flows, integrations, and usability considerations.
• Excellent communication skills to balance clinical, technical, and business perspectives effectively.
• Collaborative and open to feedback, able to work well with different team members to align diverse perspectives into cohesive solutions.
• Competitive salary & equity compensation for full-time positions.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Comprehensive health benefits including medical, dental & vision coverage, and parental leave.
• Employee Stock Purchase Program (ESPP) and 401k benefits with employer matching contribution.
• Offsite team retreats for team building and collaboration.
