Senior Product Designer

📋 Description

• At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

• We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

• To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

• Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

• If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

• Are you a critical thinker? Are you open to collaboration, willing to challenge ideas, and receptive to feedback? Are you comfortable with ambiguity? We are seeking a fearless and passionate Senior Product Designer to join Braze’s SMS team.

• Product Designers at Braze have the freedom to work on all aspects of the user experience, with particular strength in at least one area of user experience, or service design — user research, user flows, wireframing, diagramming, interaction design, rapid prototyping, design documentation, or motion design, to name a few examples.

• You’ll be primarily working on defining and designing high impact features as well as iterating on the user experience to improve how customers send chat messages with Braze. Through research and customer feedback you’ll identify, and prioritize problems to solve, and scale the design experience, to offer the best-in-class marketing tools.

• You will be a strategic partner with Engineering and Product Management contributing to the team’s vision, goals, and processes. You'll partner with product managers, engineers, fellow designers, UX researchers, product analysts, and technical writers to deliver solutions that make Braze an intuitive and enjoyable product to work with. You will also participate in regular design work sessions to receive and provide feedback on design work. You will need to understand our users and our business, and you will be expected to be an effective verbal and visual communicator.

🎯 Requirements

• 4+ years of product design experience working on a digital product

• A collaborative designer; you seek the truth with partners across engineering, product management, UX research, product analysts, product marketing, and technical writers

• An evidence-based decision maker; through user research, you identify problems to solve that add value, capture insights, and integrate findings into design improvements

• A framer for creative solutions; you contextualize the problem space in people’s journeys

• At ease with ambiguity; you learn through experimentation to find clarity

• A clear communicator; you articulate design decisions, their constraints, trade offs, and risks

• A dedicated craftsperson; you use your skills of wire-framing, prototyping, and interaction design to create a great user experiences

• A growth-oriented Individual Contributor; You have a few years under your belt working on complex applications and are focused on expanding your broad proficiency of skills and career

• Significant experience with any aspect of lifecycle marketing

• Portfolio demonstrating the why’s of the design decision supported by user insights, data or technical limitations

• Experience shipping high impact features

• Experience working on SaaS products both on web and mobile

• Experience in an agile organization, working in cross-functional teams / pods / verticals

🏖️ Benefits

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement

• Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week

• Employee Resource Groups that provide supportive communities within Braze

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®