Senior Product Designer, Onboarding Experience

📋 Description

• Develop wireframes, interactive prototypes, and design mockups to communicate design ideas clearly and effectively to cross-functional teams.

• Drive user research & analysis by conducting user research, including interviews, surveys, and usability tests, and gathering insights into customer needs, behavior, and pain points in servicing workflows.

• Create and maintain user journey maps, personas, and service blueprints to guide design decisions and identify opportunities for improvement.

• Work closely with product managers, developers, and stakeholders to define project goals, propose design solutions, and ensure feasibility and alignment with technical requirements.

• Conduct usability tests on new and existing features to evaluate the effectiveness of design solutions and iteratively improve the user experience.

• Create an amazing user experience that ensures the visual design aligns with the overall user experience vision and brand guidelines.

• Leverage quantitative and qualitative data from customer feedback, analytics, and A/B testing to inform design decisions and continuously optimize user interactions.

• Ensure that designs are accessible and inclusive, adhering to best practices and relevant standards.

• Contribute to and maintain a design system that ensures consistency and scalability across all servicing products and platforms.

🎯 Requirements

• Minimum requirements:

• 7+ years experience designing and launching high quality digital products

• Strong portfolio showcasing user centered end-to-end design process and product design skills

• Highly skilled with Figma, Usertesting, and similar design/research tools

• Highly skilled at design research and experimentation, including synthesis of data and usage patterns.

• Clear communicator and collaborator who is comfortable giving and taking design feedback, presenting to stakeholders and driving consensus around a common goal

• Preferred qualifications:

• Can successfully run user research studies and translate the learnings into business and / or design decisions

• Capable of diligently navigating the dynamic relationship between user needs and business requirements

• Experience working with engineers in the Agile software development framework

• Skilled at solving design challenges in complex domains like Finance, Healthcare, Education or B2B

• Bachelor's or Master's degree in design-related or engineering-related field

🏖️ Benefits

• Competitive Compensation (base + bonus & equity)

• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart

• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings

• Employee Stock Purchase Plan (ESPP)

• Life and disability insurance

• Generous holiday, vacation, sick and safety leave

• Supportive parental, family care, and military leave programs

• Annual wellness, technology & ergonomic reimbursement programs

• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering

• Catered lunches + snacks & drinks when working in offices