User Experience Specialist - Call Support

📋 Description

• Handle High Volumes of Calls: Manage and resolve a large volume of inbound calls professionally and efficiently.

• User Communication: Communicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the US, UK, EU, UAE and rest of the world.

• Troubleshooting and Problem Solving: Provide accurate information and resolutions for user queries regarding Ultrahuman products and services.

• Proactive Follow-Ups: Send outbound emails to provide updates or confirm resolutions for users, ensuring clear and concise communication.

• Adaptability: Quickly adapt to the needs of users from different regions, adjusting your communication approach to align with cultural and linguistic nuances.

• Customer Empathy and Patience: Approach each interaction with empathy and patience, ensuring users feel valued and understood.

• Documentation and Reporting: Accurately document user interactions, key issues, and resolutions in the system for future reference.

• Team Collaboration: Work closely with cross-functional teams, including technical support, product, operations and engineering teams, to resolve user issues effectively.

🎯 Requirements

• Prior experience in call support (Min of 1 year), particularly in managing international clients, is highly preferred.

• A background in sports (preferably an athlete), health, fitness, and related areas.

• Exceptional verbal and written communication skills, with the ability to articulate thoughts clearly and concisely.

• Strong command of English, with an ability to understand and adapt to various regional accents.

• Strong analytical skills to diagnose and resolve user concerns effectively.

• Comfortable using CRM tools, payment gateway tools, workspace tools like slack, call support systems, and other relevant softwares.

• Must work night shifts to align with international time zones.

• Ability to handle diverse user profiles and dynamically adjust communication styles.

• A user-first mindset with a commitment to delivering exceptional experiences.

🏖️ Benefits

• Work remotely from the comfort of your home.

• Opportunity to be part of a mission-driven team revolutionising health and fitness.

• A dynamic and inclusive work culture that fosters growth and learning.