Director of Product Design, Revenue Cycle Management

📋 Description

• SimplePractice is seeking a Director of Design to lead the UX vision for the Revenue Cycle Management (RCM) group. This team plays a crucial role in facilitating payment processes for over 250,000 clinicians, handling client billing, insurance claims, managed billing services, and payment infrastructure.

• Collaborate with senior product and engineering leaders to shape cutting-edge financial tools that simplify insurance processes, ensure compliance, and enhance the overall user experience in the healthcare industry.

• Ideal for a strategic thinker who excels in regulated environments, enjoys mentoring high-performing teams, and aims to elevate UX standards in intricate workflows.

• Take charge of enhancing interaction quality and visual clarity within the RCM experience to make the payment process seamless, intelligent, and increasingly automated. We seek a design-focused leader with a knack for bringing sophistication to complex systems.

• Responsibilities include defining and expanding the RCM design organization, guiding cross-functional peers through key decisions, implementing robust design processes, advocating for high-quality design, leading UX vision and team development, ensuring design excellence across various financial workflows, championing accessibility and inclusive design, and representing the design team in executive forums.

• Desired Skills & Experience: 10+ years in product design; etc

⛳️ Requirements

• 10+ years in product design, with 5+ years at a director or senior director level in complex domains

• Proven experience in leading design for finance or regulated SaaS platforms

• Familiarity with engineering tools and AI-informed UX strategies; expertise in org design, scaling design systems, and executive communication

• Strong leadership skills, experience with billing, claims, or payment tools, and proficiency in design software and project management tools

🏝️ Benefits

• Medical, dental, vision, life & disability insurance

• 401(k) plan with company match

• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays

• Mental health resources

• Paid parental leave & Backup Care

• Tuition reimbursement

• Employee Resource Groups (ERGs)