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• Lead and nurture a team of product designers to cultivate a high-performing, inclusive, and collaborative design environment.
• Collaborate closely with researchers and content strategists to establish and drive a cohesive, end-to-end experience vision across various digital projects.
• Transform consumer insights into experience strategies and design solutions that address user needs and business objectives, particularly in intricate ecommerce journeys like health plan selection.
• Act as a key liaison for cross-functional partners, ensuring alignment of UX strategy and implementation across different work streams.
• Establish credibility and agreement with executive stakeholders through effective storytelling, user journeys, prototypes, and other UX materials to communicate complex ideas and opportunities.
• Develop and advocate for strategic design assets such as experience roadmaps, future-state visions, and design principles throughout the organization.
• Facilitate interdisciplinary dialogues to translate long-term visions into actionable phases.
• Uphold quality standards, accessibility guidelines, and design systems across all touchpoints.
• Collaborate with CX Insights to influence long-term research strategies and ensure ongoing discovery and iteration.
• Work with Content Strategy to enhance navigation, content structure, and messaging across digital platforms.
• Minimum of 12 years of experience in UX, Product Design, or Interaction Design
• At least 5 years of experience leading design teams, including managing people leaders
• Portfolio showcasing strategic design leadership and quantifiable impact in ecommerce or complex transactional settings
• Strong grasp of performance metrics and data-driven design
• Experience operating within business, technical, and regulatory parameters
• Proven track record in leading design for complex systems and user workflows
• Proficiency in conceptual modeling, interaction flows, design systems, and specifications
• Experience in guiding user research and applying insights to design
• Successful delivery of digital products in Agile environments
• Proficient in Figma and other contemporary design tools
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement savings plan
• Generous time off package (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability coverage
• Life insurance
