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Zendesk

Lead Product Designer

at

Zendesk

📋 Description

• Demonstrate a deep understanding and passion for AI, self-service, and adoption to ensure seamless product integration for all customer types.

• Collaborate closely with product and engineering teams to explore and implement innovative AI automation and bot features.

• Engage with cross-functional teams, including product managers, engineers, researchers, and content strategists, to translate concepts into tangible designs that enhance user experience.

• Create interaction models, flows, wireframes, and high-fidelity mockups that prioritize usability and streamline customer interactions, aligning with the overall product vision.

• Present design solutions to stakeholders and senior leadership, defend design choices, and incorporate feedback to refine the design process.


⛳️ Requirements

• Possess 7+ years of professional experience in designing consumer or business SaaS applications, with a preference for enterprise background.

• Proven track record in designing for product-led growth strategies to enhance adoption rates.

• Prior expertise in creating AI-driven product experiences and workflows that leverage generative AI technology.

• Ability to navigate technical environments and demonstrate the impact of technical decisions on user experience.

• Self-motivated individual comfortable with ambiguity, adept at conveying and prototyping design concepts efficiently at various stages of development.

• Strong emphasis on collaborative design processes and the ability to guide product teams on effective collaboration with designers.

• Impressive visual portfolio showcasing project involvement, detailed design contributions, and examples of comprehensive design solutions.


🏝️ Benefits

• Ownership of projects and opportunities to contribute innovative ideas.

• Participation in setting new industry standards in a growing sector.

• Flexible work hours and remote work options.

• Chance to learn and evolve alongside a dedicated and enthusiastic team.

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