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• Take charge of designing the strategy and implementing it for the Operate pillar in various complex, multi-quarter projects covering task management, compliance workflows, and operational communication.
• Develop sophisticated and user-friendly solutions for multi-step workflows, introducing new patterns and interaction paradigms when necessary.
• Play a key role in the design system strategy and evolution, identifying opportunities for new reusable platform patterns.
• Consistently deliver polished work by creating interfaces that simplify complexity without losing depth.
• Adjust prototype fidelity as needed, using prototypes not only for hand-offs but also to inspire, validate, and align with stakeholders.
• Collaborate with cross-functional partners to define design strategy, shaping problem definition and approach rather than just focusing on execution.
• Identify new problems and opportunities for the team to address and set success metrics for major initiatives.
• Conduct qualitative and quantitative research to deeply understand user motivations and business objectives.
• Advocate for the user perspective within the product area and influence cross-team priorities based on research and insights.
• Bring design thinking to roadmap discussions and assist the team in making informed tradeoff decisions.
• Foster agreement on design decisions across various teams and stakeholders, particularly in ambiguous or high-stakes situations.
• Lead design critiques that offer high-quality, actionable feedback and enhance the team's craftsmanship.
• Mentor and guide senior designers to help them enhance their skills and navigate complex challenges.
• Articulate design vision and rationale convincingly to leadership, enabling productive discussions that enhance design credibility throughout the organization.
• Collaborate closely with Engineering on technical feasibility and implementation strategy, identifying design opportunities that drive business value.
• Possess 7+ years of product design experience, demonstrating ownership of significant product areas and successful delivery of complex, high-impact features over multiple quarters.
• Showcase a portfolio highlighting expertise in interaction and visual design, systems thinking, and simplifying genuinely complex problem areas.
• Experience in collaborating with cross-functional agile teams and influencing product strategy and roadmap priorities alongside Product and Engineering partners.
• Proficiency in designing AI feature sets and integrating AI-powered capabilities into product experiences.
• Deep understanding of user research—both qualitative and quantitative—and the ability to translate findings into clear design direction that influences the wider team.
• Exceptional communication and storytelling skills, capable of articulating complex design concepts convincingly to leadership and fostering alignment during challenging conversations.
• Proven ability to mentor senior designers and lead design critiques that enhance team output.
• Expertise in Figma and modern prototyping tools at an advanced level.
• Comfortable working in evolving or undefined problem spaces, bringing structure without waiting for clarity.
• Bonus points for experience in compliance or audit workflows, operational or enterprise product design, or AI-powered conversational interfaces.
• Embrace a remote-first culture: Join a highly productive, fully remote team and work from your preferred location.
• Stock Options: Gain significant ownership in a rapidly growing, venture-backed company shaping the future of retail.
• Time off: Enjoy a flexible time-off policy that allows you to take breaks when needed, along with a monthly coffee-shop stipend to refresh your workspace. After five years with us, earn a fully paid one-month sabbatical to unwind and reflect on your impact and dedication.
• Benefits: Access world-class medical, dental, and vision policies.
• Team Connection: Participate in annual company off-sites at exciting locations to foster team bonding and collaboration.
• Volunteering: Receive a paid day off every quarter to volunteer for a nonprofit organization of your choice.
• Learning: Continuous learning is supported with unlimited access to our Udemy Business account.
• Great humans, great work: Collaborate with friendly, cooperative teammates dedicated to meaningful work and making a real difference. We value diversity and strive to create an inclusive workplace where we learn from one another. We are an equal opportunity employer welcoming individuals from diverse backgrounds, experiences, abilities, and perspectives.
