Staff Product Designer – Onboarding

📋 Description

• Contribute to the evolution of our onboarding approach and enhance the onboarding journey for our clientele

• Develop a deep understanding of how various customer segments engage with Jane during onboarding

• Explore innovative methods to onboard customers using cutting-edge technologies

• Establish a framework for experimentation and advancement at Jane, with a focus on boosting activation and decreasing churn

• Aid in our venture into Product-Led Growth by crafting experiences that promote self-service success and adoption

⛳️ Requirements

• Minimum 8 years of Product/UX Design experience, showcasing leadership in intricate or abstract projects

• Background in growth team operations at a SaaS product firm

• Proficiency in creating and executing experiments and A/B tests

• Portfolio illustrating proficiency in systems thinking, user research, and design work, especially in developer platforms, internal tools, or integration-focused initiatives

• Ability to design at a pattern level, establishing frameworks for others to build experiences

• Comfort with tackling ambiguous problem areas and devising feasible solutions

• Excellent communication and storytelling skills, capable of articulating both the what and the why of design decisions

• Confidence in collaborating with technical counterparts, with the ability to ask pertinent questions, grasp constraints, and challenge assumptions

• Experience in customer research and testing, encompassing diverse customer journeys

• Organized, cooperative, and adaptable, excelling in dynamic environments with undefined parameters

• Proclivity for taking action: not just analyzing problems, but propelling them forward

🏝️ Benefits

• Comprehensive benefits package