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• This position is remote, requiring availability during EST or CST business hours.
• At Merkle, we focus on creating impactful experiences, not just interfaces.
• As a User Experience Lead, you will bring innovative ideas to fruition, translating complex challenges into intuitive, user-centric solutions.
• You will have the opportunity to contribute to significant projects in the home energy solutions sector, while also working with a diverse range of clients and industries.
• Collaborate with talented teams, enhance your skills, and develop digital products and services that users enjoy using daily.
• Responsibilities include designing digital experiences for mobile, commerce, and web products in collaboration with project leaders.
• Create user-focused solutions that align customer needs with business objectives.
• Utilize design thinking at both the interaction and journey levels to ensure clarity and consistency.
• Conduct usability tests, analyze results, and implement actionable improvements based on insights.
• Use consumer behavior, research, and data to guide design decisions.
• Stay updated on design and technology trends, bringing fresh ideas to client projects.
• Effectively communicate design rationale to stakeholders through presentations and storytelling.
• Deliver key design assets, including journey maps, service blueprints, user flows, and polished wireframes, mockups, and prototypes using Figma.
• Contribute to top-notch commerce design, covering areas like shopping, checkout, account management, and post-purchase experiences.
• Minimum of 5 years of UX design experience with a portfolio showcasing design thinking, problem-solving, and strong visual skills across desktop and mobile platforms.
• Bachelor's degree in Design, HCI, Psychology, or related field, or equivalent professional experience.
• Deep understanding of user-centered design principles and digital best practices.
• Familiarity with web technologies (HTML5, CSS3, JavaScript) to collaborate effectively with developers.
• Proficiency in modern UX tools like Figma and Adobe Creative Suite.
• Strong visual and interaction design abilities, with excellent communication skills.
• Hands-on experience in usability testing, research synthesis, journey mapping, and accessibility standards.
• Previous experience in an agency, design consultancy, or product design studio.
• Interest in leveraging AI for design enhancements, experience in ecommerce design highly desirable.
• Experience designing for diverse user personas and familiarity with atomic design methodology.
• Knowledge of design systems and production design for platforms like Adobe Experience Manager.
• Experience contributing to pitch work and developing design concepts for new business opportunities.
• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave
