User Experience Lead

📋 Description

• Serve as a strong advocate for the audience across various agency projects

• Proactively diagnose, prioritize, and resolve issues

• Develop concept models, personas, sitemaps, usability reports, user flows, wireframes, and prototypes

• Encourage innovative ideas and take calculated risks

• Conduct in-depth audience research and usability testing to identify improvement opportunities

• Innovate tools, templates, and techniques to enhance current practices

• Foster the user experience, content strategy, and design practice within the agency

⛳️ Requirements

• Bachelor’s Degree required

• Minimum 2 years of experience in information architecture, human factors, or related field

• Detailed portfolio showcasing wireframes, prototypes, site maps, navigation systems, user journeys/experience maps, personas, usability test plans and reports, heuristics assessments, content models, functional specifications, and resulting product designs

• Strong background in content strategy

• Proficiency in creating working prototypes and utilizing pattern libraries

• Experience in planning user interactions across various screen sizes and devices

• Excellent writing and presentation skills

• Ability to engage with clients, set and manage expectations, and communicate effectively

• Collaborative mindset and experience working in small teams

• Familiarity with web standards, search engine optimization methods, analytics, and accessibility guidelines

• Visual design and/or front-end development skills considered a bonus

• Previous experience in the government sector preferred

• Exposure to Content Management Systems, such as Drupal, is a plus

• Detail-oriented, creative, reliable, positive, hard-working, and meticulous

🏝️ Benefits

• All employees have ownership opportunities

• 401(k) matching program

• Starting with 25 days of paid time off

• Flexible work hours for better work-life balance

• Competitive benefits package and professional development opportunities

• Work with amazing, impactful clients

• Personal innovation budget for continuous growth and learning