Client Success Director – Learning Strategy, Experience Design

📋 Description

• Act as the main point of contact, ensuring a top-notch client experience that is seamless

• Establish strong, enduring relationships with key stakeholders in learning, HR, and business leadership

• Conduct Quarterly and Yearly Business Reviews based on data, insights, and learning outcomes

• Transform client business requirements into effective learning strategies, experience frameworks, and solution proposals

• Engage in initial solution development meetings, scoping discussions, and design workshops

• Assess learning initiatives and suggest improvements across various formats (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-driven learning)

• Work closely with design and delivery teams to ensure solutions meet client expectations and industry standards

• Drive growth through consultative upselling, cross-selling, and proactive account management

• Supervise service delivery and governance to ensure adherence to SLAs, quality standards, and risk management strategies

• Negotiate service contracts and oversee reporting, analytics, and performance monitoring

⛳️ Requirements

• Minimum of 10 years of experience in Learning and Development, Learning Experience Design/Instructional Design, and Account or Program Management

• Demonstrated ability to guide and influence clients on learning strategies, experience design, and solution approaches

• Track record of expanding enterprise accounts through strategic planning and consultative interactions

• Strong skills in building relationships, communication, and executive presence

• Proficiency in interpreting data and performance metrics to inform client recommendations

• Experience collaborating with diverse teams in design, delivery, operations, and analytics

• Bachelor’s degree is a prerequisite

🏝️ Benefits

• Opportunity to work as a client-focused learning professional

• Hands-on expertise in Learning Experience Design

• Deliver exceptional service to enterprise clients

• Chance to strengthen and broaden partnerships

• Engage in a strategic client-facing role