Senior Product Designer - Digital Member Experience

📋 Description

• Translate unmet user needs into successful product launches by conducting thorough research and creating intuitive and engaging design solutions

• Collaborate closely with Product and Design teams to continuously explore, document member journeys, and advocate for these insights across the organization

• Proactively generate and present design concepts to enhance the digital experience consistently

• Develop low and high-fidelity mockups following user-centered design principles

• Conduct user testing to assess the effectiveness and usability of designs before implementation

• Contribute to centralized repositories of research findings and design justifications

• Engage with engineers to assess design feasibility, promote best practices, and ensure seamless production workflows

• Manage and enhance Progyny’s design system to maintain design consistency and accessibility

• Collaborate cross-functionally with data, member services, and commercial teams to communicate design choices and align design strategy with company objectives

• Stay updated on new UX methodologies and ensure design decisions are grounded in industry best practices

⛳️ Requirements

• Possess 7+ years of experience in mobile and web product design

• Showcase an online portfolio illustrating your UX design process from user research to design refinement

• Hold a Bachelor’s or Master’s degree in design, Human-Computer Interaction, or equivalent professional background

• Demonstrate expertise in Figma

• Lead structured ideation sessions with a focus on actionable planning

• Familiarity with various user experience research models to inform delivery efforts pragmatically

• Experience in analytic models for evaluating system/user impact effectiveness (A/B testing, NPS, etc.)

• Proficient in agile workflows, systems, and tools such as JIRA and Confluence

• Strong project management skills with a proactive approach to prioritize tasks and meet deadlines

• Excellent communication skills, empathy, and the ability to work autonomously

• Data-driven and highly analytical mindset

• Outstanding team player comfortable with ambiguity and proactive in problem-solving

• Experience in continuous discovery practices

• Background in the healthcare industry, preferably health insurance

• Desirable skills in branding and/or illustration

🏝️ Benefits

• Family-friendly benefits including paid family and parental leave, fertility and family building support, and a family care fund

• Health, dental, vision, and life insurance options for employees and their families

• Access to mental health and wellness support through various channels

• Generous paid time off, company equity, and bonus program

• 401(k) plan with company match and on-demand legal and financial advice

• Company social events, flex days, and onsite meals and snacks for employees based in our NY office