Senior Product Designer

📋 Description

• Develop industry-leading, high-value digital experiences to simplify Humana’s customer experience

• Know the business and how to speak the business’ language

• Translate consumer insights into design strategies and solutions that meet real user needs

• Serve as a primary point of contact with cross-functional partners in your workstream

• Facilitate communication and collaboration between Product Designers, Content Strategists, UX writers, and UX Researchers to ensure alignment of UX deliverables

• Build consensus with key stakeholders, always representing the user point of view

• Be able to strike the appropriate balance between the ideal user experience and the realities of feasibility and delivery

• Maintain a deep understanding of the current product you are supporting including business objectives, audience(s), roadmap, features, research, metrics, VOC, competitive landscape – and how it relates to the larger Humana digital ecosystem

• Partner with the User Research team to facilitate ongoing discovery and iterative delivery

• Partner with the Content Strategy team to continuously drive and improve content, navigation and site architecture

• Contribute to the creation of early design sketches and end state vision/design prototypes to help inform user experience strategy

• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly

• Maintain a prioritized list of desired enhancements and maintenance items, initiating and leading efforts to complete these items

• Understand and align to enterprise design standards, offering contributions to the design system when appropriate

• Assist with team building, onboarding, and mentoring UX team members assigned to the product

🎯 Requirements

• 5+ years of experience as a Product Designer, User Experience Designer, Interface Designer, or Interaction Designer

• Must submit an online portfolio that demonstrates the ability to strategically create compelling user experiences that factor in business goals, development capabilities, design standards and user needs

• Strong understanding of interaction design principles and current and emerging UI/design patterns

• Ability to prioritize and stay focused on fewer, bigger, better, and faster

• Experience designing with business, technical and design guideline constraints

• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality

• Demonstrated ability to design complex transactional user interfaces and interactions

• Experience creating conceptual models, site maps, interaction flows, design patterns, design specifications, taxonomies and metadata frameworks

• Demonstrated experience in defining research criteria, leading or participating in user research, and translating user research into design decisions

• Ability to track and predict industry trends

• Experience creating interactive prototypes (e.g., Figma)

🏖️ Benefits

• Medical, dental and vision benefits

• 401(k) retirement savings plan

• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)

• Short-term and long-term disability

• Life insurance and many other opportunities