Learning Experience Designer, Partner Enablement – Part-Time, Temporary

📋 Description

• Gain in-depth knowledge of our platform to enhance the partner and client experience.

• Develop training modules for Local Partners focusing on:

• Guiding new clients through software onboarding

• Managing client finances on a monthly basis

• Navigating through common workflows and product features

• Create user-friendly step-by-step guides, instructional videos, and visual aids to simplify complex processes.

• Establish an intuitive self-service platform for partners to independently learn and troubleshoot.

• Collaborate with internal teams (Product, Partner Ops, Sales) to align content with updates and partner requirements.

• Implement a structured approach for maintaining and revising training materials

• Work closely with Partner and Product teams while maintaining a high level of autonomy in execution

⛳️ Requirements

• Minimum of 3 years experience in Learning & Development, Product Enablement, or Instructional Design (preferably in a SaaS or startup setting)

• Proficiency in creating interactive learning materials and video content

• Ability to simplify complex product processes into engaging and accessible content

• Strong communication skills with a focus on clarity, conciseness, and visual appeal

• Comfortable working independently and embracing iterative processes

• Prior experience with partner or customer enablement initiatives

• Familiarity with learning tools such as Loom, Notion, Canva, Captivate, Articulate, etc.

• Background in finance, accounting, or business operations

🏝️ Benefits

• Observance of all federal holidays

• 401(k) plan