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• The role entails ensuring that every customer interaction delivers a seamless "it just works" experience while revolutionizing how customers engage with Dropbox.
• Spearhead company-wide projects that fuse design excellence with forward-thinking AI innovation to enhance Dropbox's product ecosystem for users.
• Lead growth-focused design strategies at key user journey touchpoints: activation, conversion, retention, especially for Dropbox Dash.
• Proactively identify and define complex high-level opportunities, particularly in AI, that could revolutionize user experience and business outcomes.
• Take charge of strategic design projects, overseeing them from inception to delivery. Collaborate with the VP of Design to pinpoint initiatives where your expertise can steer the team towards customer-centric, innovative results.
• Minimum 15 years in a senior Individual Contributor role, demonstrating a track record of leading impactful design projects, preferably with a focus on growth-oriented design.
• Extensive experience in developing innovative AI-driven products and crafting transformative user experiences.
• Exceptional skills in interaction and visual design, capable of creating engaging user experiences, particularly in AI technology and consumer products.
• Showcase a portfolio with significant contributions to launching customer experiences that have positively influenced business and customer metrics.
• Ability to collaborate effectively with diverse stakeholder groups, such as engineering, product management, and leadership, to influence design strategy and ensure successful implementation.
• Strong written and verbal communication skills, engaging and influencing stakeholders ranging from industry leaders to internal teams. Proficient in storytelling to advocate for design decisions.
• Proficient in design thinking methodologies, with a passion for leading teams in developing customer-centric solutions and fostering design-led innovation.
• Opportunity to collaborate with leaders across the organization to shape not only our products but also our workforce and design processes.
• Work across teams to incorporate cutting-edge technologies that enhance our product's intuitiveness, intelligence, and power.
• Uphold exceptional design standards within the company by collaborating with skilled teams of Product Designers, Design Directors, Research Leads, and Content Designers.
