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• Conduct customer discovery through user research methods such as interviews, diary studies, and tests to develop scalable processes.
• Analyze qualitative and quantitative data to derive actionable insights, create frameworks like personas and journey maps, and facilitate decision-making sessions.
• Translate insights into product strategies, EPICs, and PRDs to guide product development.
• Define KPIs, run experiments, and present findings to align stakeholders and coach teams on research best practices.
• 5–8+ years of experience in UX/Product Research with proven impact on product development.
• Proficiency in various research methods, quantitative analysis, and storytelling to connect user needs with business outcomes.
• Portfolio showcasing research influencing product strategy and familiarity with e-commerce or marketplaces.
• Comfort with rapid iteration and ability to link UX outcomes to key business metrics.
• Customer-centric approach in decision-making.
• Bias for action and ownership in taking initiative.
• Emphasis on humility, respect, and continuous improvement.
• Value for frugality, efficiency, and raising standards.
• Opportunity to make an impact and contribute to a dynamic team environment.
