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• Take the lead on UX research, workflow mapping, and experience design for intricate, multi-step lending and servicing processes.
• Translate regulatory and business rules into user-friendly flows and system interactions.
• Create comprehensive journeys for homeowners, internal teams, and external partners.
• Develop wireframes, prototypes, and usability test plans to guide product decisions.
• Collaborate with Product Managers to refine requirements and define success criteria.
• Conduct usability testing and incorporate feedback to enhance flows and information architecture.
• Ensure consistency and accessibility compliance with Engineering teams.
• Advocate for UX standards and design thinking across teams.
• Support the modernization of internal systems.
• Ensure compliance with financial regulations and data-handling requirements.
• Contribute to UX work across various product areas.
• 3–8 years of UX design experience with a focus on complex workflows and regulated products.
• Strong expertise in interaction design, information architecture, and service design.
• Ability to design for rule-driven processes such as lending and servicing.
• Experience in user research, usability testing, and design tools.
• Excellent communication skills and ability to collaborate with various stakeholders.
• Proficiency in prototyping tools, particularly Figma.
• Interest in leveraging AI in the design process.
• PC skills and ability to work in a dynamic environment.
• Dynamic and inclusive work environment promoting innovation and growth.
• Competitive compensation package.
• Professional development and career advancement opportunities.
• Flexible work arrangements and strong emphasis on work-life balance.
