Director, Product Design – Onboarding

📋 Description

• Oversee, mentor, and develop a team of product designers to cultivate a collaborative and high-performing design culture

• Establish and drive the long-term design strategy for onboarding processes, ensuring alignment with member needs and business objectives

• Promote design excellence and create a clear vision for identity-related experiences across various digital platforms

• Manage design aspects of core identity experiences such as registration, login, authentication, and account security

• Collaborate with various teams to design authentication workflows that balance user experience with enterprise risk management

• Ensure onboarding processes adhere to accessibility standards, privacy regulations, and evolving identity norms

• Work closely with cross-functional teams to prioritize and deliver cohesive solutions across different platforms

• Cultivate relationships with key stakeholders, navigate challenges, and influence teams in a complex organizational structure

• Collaborate with research and content design teams to enhance onboarding processes through user insights and testing

• Create high-quality design outputs that address user needs, technical requirements, and operational efficiencies

• Utilize prototypes, journey maps, and storytelling to articulate design concepts and secure buy-in from executives

• Establish design principles, future visions, and experience roadmaps that align with short-term goals and long-term strategies

⛳️ Requirements

• Minimum of 12 years of UX or Product Design experience, with at least 4 years in a senior leadership role

• Expertise in digital identity design, including registration, login, authentication, and account management

• Proficiency in analyzing performance metrics and leveraging data for design decisions

• Experience in designing for complex, regulated, or high-security environments

• Strong portfolio showcasing systems thinking and end-to-end experience design

• Ability to lead user research efforts and translate insights into effective design solutions

• Demonstrated skill in influencing teams and collaborating across functions

• Strong organizational skills and ability to prioritize in fast-paced settings

• Proficiency in Figma and other modern design tools

🏝️ Benefits

• Medical, dental, and vision benefits

• 401(k) retirement savings plan

• Generous time off including paid time off, holidays, volunteer time off, and parental leave

• Short-term and long-term disability coverage

• Life insurance and additional perks and opportunities