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• Utilize skilled interviewing techniques to understand human behavior and customer bias, uncovering underlying needs to inform product decisions.
• Responsible for recruiting educators, students, and parents with sensitivity to consent, privacy, and trust.
• Implement AI tools to scale research efforts, streamline workflows, and synthesize insights from various data sources.
• Collaborate with Product teams to establish and maintain research agendas aligned with business strategy.
• Select and implement qualitative and quantitative research methods, develop research plans, conduct studies, and engage with cross-functional partners.
• Analyze and synthesize research data to provide actionable insights aligned with research objectives.
• Influence product strategy with research-driven insights and promote user-centered decisions.
• Present research findings and recommendations to senior leadership confidently and effectively.
• Conduct market research and competitive analysis to identify trends and opportunities shaping product direction.
• Ensure compliance with regulations and privacy considerations in user recruitment and data collection.
• Cultivate a collaborative culture focused on shared ownership and continuous improvement.
• Perform other assigned duties.
• Minimum 5 years of successful experience leading user research projects.
• Bachelor’s degree in a relevant field or equivalent experience; Master’s degree preferred.
• Proficiency in qualitative and quantitative research methods.
• Portfolio demonstrating experience and deliverables in research.
• Familiarity with research/design tools and strong organizational skills.
• Experience collaborating with cross-functional product development teams.
• Strong time management skills and attention to detail.
• Ability to work across multiple workstreams and adapt to changing priorities.
• Experience in EdTech or Education fields.
• Master's degree in Human Factors, HCDE, Statistics, or Cognitive Psychology.
• Proficiency with various tools like Jira, Usertesting.com, Qualtrics, Google Analytics, etc.
• Experience in accessibility and inclusive design practices.
• Familiarity with Agile software development and Continuous Discovery.
• Eligibility for annual incentive program participation.
• Detailed information on offered benefits available.
