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• Serve as the main point of contact for third-party research software suppliers
• Assist in researcher onboarding and offboarding, managing tool and software access
• Monitor research account balances, communicate renewal needs, and implement cost-management strategies
• Collaborate with researchers to distribute research opportunities to participant panels, optimizing marketing content for engagement
• Grow and support the participant panel through template creation, community engagement, and outreach activities
• Act as a subject matter expert in participant recruiting processes, providing support and guidance
• Generate regular reports on tool usage and participant panel activity
• Identify process documentation gaps, validate information, and update as needed
• Develop training materials for UX research processes for both researcher and non-researcher audiences
• Explore additional recruiting sources and user profiles to expand participant panels
• Contribute to long-term enablement initiatives and offer responsive support to researchers
• 2–4 years of professional experience or equivalent
• 1–3 years of relevant experience in UX research operations, marketing, or project/program management
• Minimum 2+ years of project management experience, ideally with Azure DevOps or equivalent tools
• Minimum 2+ years of experience with SharePoint authoring and persuasive writing
• Strong communication skills (verbal and written)
• Excellent time management, accountability, and problem-solving abilities
• Self-motivated with a focus on process improvement and documentation
• Ability to manage multiple priorities independently
• Willingness to learn new tools and platforms during onboarding
• Must be responsive during core working hours
• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development
