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• Analyze data strategically and conduct user research to guide decisions on building, configuring, or buying solutions, delivering data-driven recommendations to product and engineering leadership.
• Create Service Blueprints and System Interaction Diagrams to visualize user journeys, identifying workflow friction points and collaborating with Engineering teams to enhance internal tools and technical onboarding processes.
• Design user experiences for third-party platforms, particularly Salesforce, optimizing vendor interfaces and data models to drive IA strategy for data products and integrated systems.
• Utilize a mix of research methods to understand user needs, conduct usability testing, and report insights for current and future product designs, while staying updated on industry trends to establish UX design Excellence.
• Hold a Bachelor’s degree in humanities with a focus on systems design, UX, HCI, or information science.
• Possess 7+ years of experience with expertise in data products and platforms, specifically Salesforce.
• Demonstrate proficiency in UX design within enterprise platforms like Salesforce, applying service design principles and systems thinking to enhance operational efficiency and content workflows.
• Have technical empathy, understanding core concepts like APIs, data models, and data governance, with experience designing for developers and technical staff.
• Showcase expertise in Information Architecture methods, strategic communication, research methods, prototyping, and familiarity with data visualization and AI integration.
• Medical, dental, and vision insurance
• Comprehensive wellness program
• 401(k) retirement savings plan with matching contributions
• Flexible paid time off benefits
• Paid parental leave and adoption/surrogacy expense reimbursement
• Learning and development opportunities
• Various discounts and perks at National Geographic
