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SMG - Service Management Group

Senior UX Designer

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SMG - Service Management Group

📋 Description

• Leading design projects and collaborating with Designers, Researchers, Client Insights, Product and Technology throughout all stages of the product development lifecycle

• Analyzing existing solutions, environments, and user needs

• Collaborating with internal and external stakeholders to grasp requirements

• Creating information architecture diagrams, sketches, storyboards, wireframes, and screen flows taking into account ergonomic principles, user requirements and the technical constraints of development

• Creating prototypes (ranging from paper-and-pencil concepts to wireframes or interactive prototypes) to explore design ideas, support usability testing and obtain buy-in

• Conducting and/or supporting user research to identify opportunities and improve experiences

• Leveraging user research results and analytics data to inform design decisions, make recommendations and propose improvements

• Recognizing and predicting use-cases and user interactions, including happy path and edge cases, and incorporating them into designs

• Ensuring graphical consistency across all products, supported by contributing to the evolution and maintenance of existing visual guidelines and established design system

• Delivering appropriate level of specification needed to ensure high quality development of design artifacts

• Conducting visual design quality assurance and user acceptance testing

• Collaborating, guiding and influencing the team by sharing best practices, providing design directions and advice on the projects

• Facilitating presentations and discussions with internal clients/stakeholders and leaders

• Understanding and applying accessibility principles

🎯 Requirements

• 5+ years of UX experience

• Skilled with standard UX software such as Figma

• Excellent command of English, written and spoken, with impeccable business correspondence skills

• Evolved understanding of the human – computer interactions

• Ability to deliver high quality designs and prototypes (design portfolio is a must)

• Experience in leading UX project and mentoring junior designers

🏖️ Benefits

• Unlimited PTO

• Tech provided

• Company sick pay

• Diverse, experienced, friendly team which will welcome you, support you and challenge you.

SMG - Service Management Group
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