User Experience Consultant

📋 Description

• Responsible for the initial phase of onboarding digital properties for new and existing customers to ensure prompt time to value

• Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports

• Create individual workspaces with optimal segmentation, navigation, dashboards, and alerts

• Deliver meaningful, data-driven early insights post-deployment to showcase business value

• Track onboarding tasks through GuideCX, monitoring progress from production deployment to first insight delivery

• Validate events/instrumentation, audit proof-of-concept configurations, and collaborate with Implementation Engineers to address any gaps

• Enhance onboarding content, tools, and processes; contribute to platform experience initiatives and customized vertical audits

• Support large-scale subscription optimization projects and provide analyses to assist Business Consultants

• Serve as a subject matter expert on digital property onboarding, lead training sessions, educate new hires, and empower account teams

⛳️ Requirements

• Minimum of 1 year experience in a digital analytics role

• Understanding of various industries and how use cases translate to UI setup

• Proficient in the Quantum Metric platform for building digital properties

• Demonstrated ability to work with large, complex, quantitative datasets

• Strong organizational skills and capacity to manage multiple onboardings concurrently

• Excellent time management skills and flexibility to adapt to changing priorities

• Highly motivated, proactive with a self-starter mentality

• Excellent verbal and written communication skills

• Willingness to travel 5-10%

🏝️ Benefits

• Group Health Plans (100% paid)

• Life Assurance Employee Assistance Program

• Stock Options

• Employee Lead Referral Program

• Internal Lead Referral Program

• One-Time Home Office Enhancement Stipend

• Monthly Business Expense Stipend

• Parental Leave

• Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)

• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

• Sick Pay in accordance with statutory requirements

• Automatic enrollment in QM Pension Plan with 4% match

• MacBook and awesome swag delivered to your door

• Encouraging and collaborative culture

• Coaching and training programs

• Company-wide events and Employee Resource Groups