UX Designer

📋 Description

• Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn.

• We value all voices and want to attract talent from all backgrounds.

• We are seeking a talented and driven UX Designer to join our team and contribute to designing exceptional user experiences for a healthcare call center software solution.

• Lead the design of intuitive and user-friendly interfaces that enhance the user experience for a healthcare call center software solution.

• Collaborate with cross-functional teams, including product managers, developers, and subject matter experts, to define and prioritize the user experience design within agile backlogs.

• Conduct user research and usability testing to inform design decisions and optimize the user interface.

• Create wireframes, prototypes, user flows, and visual design mockups to communicate design concepts and ensure alignment with business objectives.

• Ensure all user interface designs adhere to best practices, standards, and Section 508 accessibility compliance to accommodate users with disabilities.

• Continuously iterate on design solutions based on user feedback, stakeholder input, and analytics.

• Work closely with development teams to ensure designs are implemented accurately and maintain a high level of quality throughout the development lifecycle.

• Act as a subject matter expert in design-related aspects, offering guidance on design patterns, best practices, and usability improvements.

• Advocate for a user-centric design approach, promoting accessibility, usability, and efficiency in all aspects of the product.

🎯 Requirements

• Minimum of 3 years of experience in UI/UX design, Agile elaboration, and direct customer interaction.

• Previous experience designing for healthcare applications, especially for call centers, is a strong plus.

• Strong experience in developing and defining user-centric designs for complex software systems.

• Expertise in design tools such as Adobe XD, Figma, Sketch, or similar.

• Proficiency in creating wireframes, prototypes, and high-fidelity design mockups.

• Familiarity with Section 508 accessibility standards and best practices for ensuring compliance.

• Experience working within an Agile development environment.

• Strong communication skills with the ability to articulate design rationale and collaborate effectively with cross-functional teams.

• Ability to balance business objectives, user needs, and technical constraints.

• Must be able to obtain a Public Trust or other required clearance.

• Nice to Have: Experience with Dynamics 365 customization is a major plus.

• Familiarity with designing solutions for healthcare industry regulations and standards.