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• Join Sangoma, a leading company in business communications, in the role of UX Designer specializing in desk phone device experiences.
• Define and enhance interaction models, task flows, and usability foundations for Sangoma's phone firmware and device interfaces.
• Design UX for desk phones with physical keys, small and/or touch screen displays.
• Develop task flows and interaction patterns for telephony features like calling, transfers, conferencing, voicemail, etc.
• Create UX and UI assets including user flows, wireframes, interaction specs, icons, and graphics.
• Produce clear interaction specs and design docs to support long development and maintenance cycles.
• Collaborate closely with firmware engineers to ensure accurate implementation of UX designs.
• Partner with Product Management to align UX decisions with user needs and business priorities.
• Identify edge cases, error states, and recovery paths to ensure reliability under real usage conditions.
• Contribute to usability testing and integrate feedback for iterative UX enhancements.
• Ensure designs support all corporate and regulatory standards.
• Advocate for usability, consistency, and simplicity across Sangoma's device ecosystem.
• Minimum 3 years of UX and UI design experience (5+ years preferred)
• Curious, eager to learn, and motivated to understand how design decisions impact real behavior.
• Demonstrated experience in designing task-focused, workflow-driven interfaces.
• Strong grasp of human-computer interaction (HCI) principles, including cognitive load, affordances, and error prevention.
• Ability to prioritize clarity, reliability, and speed of use over visual expressiveness when needed.
• Clear communication of UX rationale to engineers and non-design stakeholders.
• Proficiency in design tools like Figma, Sketch, or similar.
• Experience in Agile product teams.
• Preferred:
• Experience with telephony, VoIP, or enterprise communications products.
• Experience designing for constrained or non-traditional platforms.
• Understanding of localization and internationalization considerations.
• Exposure to usability testing or field studies in enterprise or operational environments.
• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Career growth and development opportunities within a leading company in business communications.
• Chance to make a significant impact on the usability and design of Sangoma's device ecosystem.
